Shipping policy
This is a courtesy translation. In the event of any discrepancy, the French version of this document prevails.
DELIVERY
Areas served
We deliver to mainland France, the European Union and internationally.
Preparation time
Your order is prepared and handed over to the carrier within 24 to 72 working hours (excluding weekends and public holidays), subject to stock availability.
Delivery time
Allow 2 to 15 working days from dispatch, depending on your destination. The preparation time is not included in this estimate.
These times are given as an indication and may be longer during busy periods, on public holidays or in the event of force majeure.
In accordance with our terms and conditions of sale, we undertake to deliver no later than thirty (30) days after the contract is concluded. After that period, you may ask us to deliver within a reasonable additional period and then, failing that, cancel your order and be refunded within fourteen (14) days.
Carrier
Your orders are shipped via the company OMGO. The shipping method is selected automatically according to your delivery address.
Where parcels are sent from
Our products are shipped from our supplier's warehouse located in China. This is what explains the range of the stated time frame, and it is also what determines the customs regime applicable to your order, detailed below.
Tracking your parcel
As soon as your order is dispatched, you receive a confirmation e-mail containing your tracking number, and you can also use the "Track my order" page. Tracking can take a few days to become active, while the parcel is taken over by the transport network: tracking that is still empty in the first few days is nothing out of the ordinary.
Delivery charges
Delivery is free to all our destinations, with no minimum order value. The price shown on the product page is the only amount you will be asked to pay.
Taxes and customs duties
As our parcels are shipped from China, they are imported into your country of destination. The applicable regime depends on that country.
European Union: you have nothing to pay on delivery. Our carrier declares our shipments under an IOSS number, which means that import VAT is covered upstream. The price shown on the site is the total amount of your order, with no supplement on arrival.
Brazil: import duties and the ICMS tax of your state will be claimed from you at the time of delivery. These amounts are set by the Brazilian authorities, they are not paid to us and we have no way of reducing them or anticipating them for you.
Other destinations: customs duties and local taxes may apply on arrival.
Where such sums are due, they remain payable by the recipient and are beyond our control. Refusing to pay them results in the parcel being returned to the sender; the return costs then remain payable by you.
Receiving your parcel
Risk transfers at the moment when you take physical possession of the product. We invite you to check the condition of the parcel on receipt.
A problem with your delivery?
If your parcel exceeds the stated time frame, arrives damaged or does not arrive, write to us at smaista@smaistasor.store within 7 days of the estimated delivery date. We reply within 5 working days.
We are liable as of right for the proper performance of your order until it is delivered, including when it is carried by a carrier, and we take care of the reshipment or refund where we are responsible.
