The number is sent by email when your order is dispatched, not when you place it. Allow 24 to 72 working hours of preparation before you receive it. Do check your spam folder: that is where most dispatch emails end up.

This is normal in the first few days. The number is created as soon as the label is printed, but it only becomes active once the parcel has been scanned by the carrier. Allow a few days before the first event appears.

Preparation within 24 to 72 working hours, then 2 to 15 working days for delivery depending on the destination. These times are indicative and may be longer during busy periods.

Email us at smaista@smaistasor.store within 7 days of the estimated delivery date, quoting your order number. We reply within 5 working days and cover the reshipment or the refund when the responsibility is ours.

First check your letterbox, the entrance hall of your building and the nearest pickup point: carriers sometimes leave a parcel without a calling card. If the parcel is still missing after 48 hours, email us and we will open an enquiry with the carrier.

Take photos of the parcel and the product as soon as you open it, then send them to us within 7 days. We cover the replacement or the refund, return postage included.